FAQ: Carro Smart Ceiling Fan
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will we start shipping?

Shipping will begin in October. All units will be finished by the end of October.

Last updated: August 05, 2019 05:32

How much is shipping?

Shipping is free in the U.S.

Last updated: August 05, 2019 05:32

Why order now?

We will process shipments in the order that we receive them. Those who pre-order first through this campaign will receive their Carro Fan & Lighting from the very first production batches as opposed to those who order later. PLUS, you’ll be paying for half the price with the early-bird deals.

Last updated: August 05, 2019 05:32

What are the specs/dimensions?

SPECIFICATIONS Construction: Aluminum Blade: 12º Pitch, 60” sweep, ABS Downrod: 6” rod included Mounting Slope: Up to 30º Lead Wire: 60” Hanging Weight: 20 lbs Total Power: 44W Standards: UL listed

FEATURES
• 10 fan speeds through both Summer and Winter Modes • Silent DC motor • Optional LED light kit included • Includes RF Remote control • Compatible with Carro fan app

LIGHT KIT PERFORMANCE Light Source: LED Light Wattage: 20W Dimming: Integrated Color Temperature: 3000K (2700K warm light /4000K daylight ) Rated Life: 50,000 Hours Standards: Title 24 JA8-2016 Compliant

ESTIMATED AIR PERFORMANCE
Airflow: 6700 cubic ft per minute on high Power: 20 watts on high Airflow Efficiency: 388 cubic ft per minute per watt Revolutions Per Minute: 200 RPMs on high

WIRELESS PERFORMANCE RF Pairing Distance: Up to 30 ft from the fan Wi-Fi Range: Up to 150 ft*

Last updated: August 05, 2019 20:07

What batteries do you need for the remote control?

AAA batteries.

Last updated: August 05, 2019 05:32

Is there a warranty for the product?

Limited 5-year warranty. (5 years LED module and lifetime on the motor and 1 year for all other parts).

Last updated: August 05, 2019 05:32

What smart home devices will it work with?

Google Home, Amazon Alexa, Apple Siri.

Last updated: August 05, 2019 05:32

What smartphone system is it compatible with?

IOS and Android.

Last updated: August 05, 2019 05:32

How long do the bulbs last?

The integrated LED bulb kit lasts about 5 years (or 50,000 hours).

Last updated: August 05, 2019 20:07

How do you connect Carro to your smartphone?

Download the TuyaSmart App from “Apple store” or “Google Play”. The app will have a step-by-step guideline.

Last updated: August 05, 2019 05:32

How do you replace the bulb kit?

If you need to replace the bulbs, you can purchase the bulb kit on our online store and replace them yourself.

Last updated: August 05, 2019 05:32

How do you adjust the fan speed?

You can adjust the fan speed by remote control, smartphone app or voice control.

Last updated: August 05, 2019 05:32

Where can you download the app?

Apple Store or Google Play.

Last updated: August 05, 2019 05:32

How much energy can you save with this fan?

Standard High Speed with Electricity 31W and Airflow 7490CFM, Efficiency 243 CFM/W. Estimate energy cost $5.00.

Last updated: August 05, 2019 05:32

How do you add the fan in the app?

Press “Add Device” in the TuyaSmart App.

Last updated: August 05, 2019 05:32

How do you set the temperature of the lights?

You can adjust the temperature of the lights in the TuyaSmart App.

Last updated: August 05, 2019 05:32

Is the LED light detachable LED?

Yes

Last updated: August 05, 2019 05:32

What is the return policy?

For replacements, returns or exchanges, proof of purchase is required. We accept returns within 30 days. Return items must be in their original condition, including tags booklets, labels, etc. Refunds will be issued to the original payment method.

Last updated: August 05, 2019 05:32

What are the shipping costs?

As of now, shipping in the U.S. is free. For outside the U.S., you will have to pay for the shipping costs yourself.

Last updated: August 05, 2019 05:32

What type of blades can you replace the fan with?

According to different configurations, the fan blades titles are as follows: transparent, electroplated silver, black, and gray. Please configure the fan blades according to the corresponding colors.

Last updated: August 05, 2019 05:32

Is it safe to install the smart fan by myself?

Yes, but please decide whether it needs to be installed by a qualified electrician according to relevant regulations.

Last updated: August 05, 2019 05:32

How does the fan stay quiet?

This product is made of high-efficiency DC inverter motors, which can effectively reduce the running noise and is difficult to hear in an indoor environment.

Last updated: August 05, 2019 05:32

How many different models are available for crowdfunding?

There are 1 model and 4 colors (transparent, electroplated silver, black, gray).

Last updated: August 05, 2019 05:32

What if I didn’t get the 60% off deals?

We will have different price tiers available. You can still get 50% off with Early Bird deals.

Last updated: August 05, 2019 05:32

What are the fan blade textures?

PC or ABS.

Last updated: August 05, 2019 05:32

Can you control more than one fan/light?

Yes you can.

Last updated: August 05, 2019 05:32

Are there different modes for the wind speed?

There are 10 wind speeds.

Last updated: August 05, 2019 05:32

Does the product have a patent?

Yes, there is a U.S. patent available.

Last updated: August 05, 2019 05:32

Which Smart Fan model on your online catalog is the closest to the one you are crowdfunding on Kickstarter?

We will be crowdfunding the smart fan that’s very similar to CES60FL. The only difference is that the materials of the fan blades will be different.

Last updated: August 05, 2019 05:32

What data do you have for the fan's airflow and airflow efficiency?

Standard High Speed with Electricity 31W and Airflow 7490CFM, Efficiency 243 CFM/W.

Last updated: August 05, 2019 05:32

Will the fans be rated for outdoor use covered or uncovered?

The smart fan we are crowdfunding is only for indoors.

Last updated: August 05, 2019 05:32

Will you be selling any outdoor fans in the future?

Yes, we plan on selling outdoor fans by the end of this year.

Last updated: August 05, 2019 05:32

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
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